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NDIS Functional Capacity Assessments

Australia-wide NDIS Functional Capacity Assessments by experienced senior OTs.

High-quality, evidence-based, NDIA-compliant reports with clear recommendations and a responsive team that is easy to deal with.

Telehealth available Australia-wide, with in-person appointments available in selected areas across VIC, QLD and SA.

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ndis functional capacity assessments

Why Access Independence

You need an FCA completed properly, quickly, and without the stress. That's what we do.

What's Included

Comprehensive Assessment:

  • Structured clinical interview via secure video call
  • Validated assessment tools matched to the participant’s needs
  • Review of supporting documentation from the treating team
  • Goal-focused functional discussion (with optional observation where appropriate)

Detailed FCA Report:

  • Current functional capacity across all relevant domains
  • Clinical reasoning and evidence-based recommendations
  • Clear justification for supports aligned to NDIS requirements
  • Peer-reviewed by another senior OT
  • Ready for immediate NDIS submission
supported independent living assessment

What People Say

Testimonials

Support coordinators and families tell us the same things matter most: report quality that leads to successful outcomes, clear communication throughout the process, and actually delivering on time. Here's what they've said about working with us.

  • I have seen a lot of FCA and SIL reports, and this would have to be one of the best written assessments I have ever seen. I was a bit unsure initially due to it being telehealth only but so far, I have been impressed (and I’m not impressed easily). Thank you for making this such an easy process.

    Support Coordinator

  • Please thank your team for us, it is one of the most thorough and well laid out reports I have read in a while. I have passed on your details to all my Coordinators to provide as an option to other Participants. The process for referral and assessment along with communication with your team was fantastic. I hope to work with you again in the future.

    Support Coordinator

  • Thank you for sending it through. It’s a great report and I’m sure we’ll be able to get N’s plan increased.

    Support Coordinator

  • That was quick, thank you so much for sending this through, I agree, another amazing report.

    Support Coordinator

  • You have done an outstanding job on the report, and I truly appreciate the effort and impact put into it.

    Support Coordinator

  • Thank you for the FCA assessment for A. I've read the report and your team has done a fantastic job. I'm very happy with it, and I'm sure A will be too. Thank you for writing such a comprehensive and thoughtful report.

    Support Coordinator

  • Thank you so much, your team have been amazing to work with - great communication and sensitivity to participants needs.

    Support Coordinator

Common Questions About Video Call FCAs

FAQs

We know video call assessments might be new territory for some people. Here are the questions support coordinators and families ask us most, with straight answers about how the process works, what the NDIA accepts, and what you'll need.

  • What types of assessments do you offer?

    We provide:

    All reports are NDIA-compliant and delivered via our secure telehealth platform.

  • Does the NDIA accept video call FCAs?

     Yes. The NDIA fully accepts video-call FCAs because they rely on consultation, evidence gathering, and clinical reasoning—not hands-on therapy or physical testing. Our senior OTs use structured interviews, validated assessment tools, and clinical documentation from treating clinicians to form clear, well-justified recommendations. Quality comes from understanding NDIA expectations and presenting the evidence properly. We’ve completed over 1,000 telehealth FCAs using this approach, with consistently strong outcomes. 

  • How long does the video call take?

    Typically up to 2 hours, depending on complexity.

  • What do I need?

    Just a device with internet (a desktop computer, laptop, or tablet) and a quiet space. We’ll send you a secure video link, and there’s no download needed. 

  • How quickly can we book?

    Usually within 1-2 weeks from referral. We prioritise urgent cases with tight deadlines.

  • Report turnaround?

    10-14 business days from assessment to delivery.

  • Can family or support coordinators join the call?

    Absolutely. We encourage it.

  • What’s a Functional Capacity Assessment?

    An FCA evaluates a participant’s ability to perform daily activities and provides the evidence the NDIA needs to determine appropriate support levels and funding. You’ll typically need one for initial NDIS applications, plan reviews, change of circumstance, or appeals.

  • Do you offer in-person assessments?

    Yes. In-person assessments are available in selected areas across Victoria, Queensland and South Australia. Telehealth is available Australia-wide.

  • Can assessments be completed by telehealth?

    Yes. Many Functional Capacity and Home & Living assessments can be completed effectively by telehealth, depending on the participant’s circumstances and assessment needs. Our senior OTs use the appropriate mix of interviews, supporting evidence, assessment tools and clinical reasoning to build a clear picture of the participant’s functional needs. In-person assessments are also available in selected areas across VIC, QLD and SA.

  • Do you support participants in regional or rural areas?

    Yes. We support participants Australia-wide, including regional and remote areas. Telehealth is available nationally, with in-person assessments also available in selected areas across VIC, QLD and SA.